Ulley Lane, Sheffield, South Yorkshire, S26 2DR

Compact Carz of Sheffield

0114 2500774 07931 348111

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TEL: 0114 2500774

MOB: 07931 348111

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Used Cars in Sheffield, South Yorkshire

Used CITROEN
Used FIAT
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Opening Hours

Monday
09:00 - 17:00
Tuesday
09:00 - 17:00
Wednesday
09:00 - 17:00
Thursday
09:00 - 17:00
Friday
09:00 - 17:00
Saturday
Appointment Only
Sunday
Appointment Only

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Ulley Lane
Sheffield
South Yorkshire
S26 2DR

0114 2500774 07931 348111 smithsautoservices21@googlemail.com

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Please contact us immediately if you have a problem. We cannot be responsible for any work you have undertaken on your vehicle elsewhere.

We will discuss your issue with you and this may involve liaising with the finance company and/or warranty provider if you have one.
If you would like a repair, replacement, price reduction or refund, you will need to provide evidence of the alleged fault and personally bring the vehicle back to our premises which will normally be at your cost, unless otherwise agreed. We will use our best endeavours to minimise any inconvenience to you.
If we cannot verbally agree on a way forward, we ask that you put your complaint in writing. We may pass this complaint on to our legal team.

If we reach deadlock, you will be advised, in writing, that we cannot agree a settlement. In that deadlock letter we will provide you with the details of an approved Alternative Dispute Resolution (ADR) provider to whom you can refer your complaint.
If your complaint relates to how your finance was arranged, you can refer the matter to the Financial Ombudsman Service at www.financial-ombudsman.org.uk

ADR is designed to be an alternative to court and as from 1 October 2015, if we cannot reach an agreement about a repair, replacement, price reduction or refund, we are required by law to inform you of the name and website address of a Trading Standards approved ADR body to whom you can refer your complaint. However, we are only obliged to participate in ADR if it is a condition of any trade association to which we belong. You will be advised of any such membership condition in the deadlock letter as part of our complaints procedure.

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